Refund & Cancellation Policy
Last updated October 7, 2026
You pay half to start and the other half once the work is live and you've accepted it. Here's what happens if you need to stop.
Before work starts
Cancel before we start and we refund your full deposit.
After work starts
Cancel after we've started and we refund your deposit minus the work already completed. The refund comes with an itemized list of that work.
The balance
The balance is only due when the work is live and you've accepted it, so you never pay the second half for something that doesn't work.
Monthly support
Cancel anytime. Support stops at the end of the current month, and the current month isn't refunded.
How to ask for a refund
Email mike@4amsystems.com with your estimate number. We reply within 5 business days. Refunds go back to the card or bank account you paid with.